If the shoe doesn’t steal your heart the moment you unbox it, send it back. Unused, with original packaging and labels intact “that’s our only request.” We’ll replace or refund, swiftly, with delivery deductions & 4% Govt. Taxes. A truly frictionless reversal, because your peace matters.
Procedure
You order, we dispatch. You open, you decide.
If it’s not “the one” – return it unused within 7 days. Labels on, box pristine. The product should in proper packaging. Once we received back the product after confirming the condition and policy Exchange or full refund, your choice. Exceptions: Sale/discounted items are size-exchange only.
“Unused Product”
We trust you to return an unused product, and you trust us to honour the refund. No interrogation. Any reason is a good reason. Should the item arrive used, with missing tags or strong odour, we will unfortunately return it to you with a standard delivery charges. For pristine unused returns, you never bear that burden.